Customer Service: Lessons from Failure

Customer Service: Lessons from Failure

Hey folks. I haven't written in a while. I've got a lot I want to write about but not a lot of time. For a couple weeks I've been thinking about what makes good customer service. This is largely based on the absolute worst customer service experiences I've ever had. I expect that this will be entertaining at the very least and hopefully … [Read more...]

Genesis 2.0 HTML5 Conversion

Genesis 2.0 HTML5 Conversion

One of the first things I read about Genesis compared it to a car. The Getting Started page at StudioPress has a really cool illustration of that analogy. Basically, WordPress is the engine, Genesis is the frame and body, and the child theme is the paint job. When Genesis Beta 1 dropped I did a conversion on my church Web site and then wrote … [Read more...]

Genesis 2.0, HTML5, and Schema Oh My!!!

Genesis 2.0, HTML5, and Schema Oh My!!!

Hey folks. I have been crazy busy with a bunch of things over at Copyblogger. I have to say, working with them is a real blast and there are so many different projects going that I don't know if I'll ever get bored. One of the big things in the pipe is Genesis 2.0. I'm going to have to make some big changes to my Genesis explained series because … [Read more...]

StudioPress Forum Focus Group

StudioPress Forum Focus Group

Hey folks, I need a limited number of people to sign up for a focus group on some stuff I'm working on in the StudioPress forums. I have a couple of moderators already but need some others involved. Right now I'm looking for 20 people. I need volunteers from every experience level so the big question is time. I'm not asking for a huge time … [Read more...]

Premise Steps Up or What I’ve been busy with.

Premise Steps Up or What I’ve been busy with.

I have several articles I have wanted to write but this has been a very busy summer. I have done a few client projects and had to stop in the middle of one to write up an article on how to add custom fields to the Genesis Responsive Slider. I have also been working on my "Frankentheme" which is an important update to Fluid. This theme is something … [Read more...]

WordPress 3.4 and Genesis

WordPress 3.4 and Genesis

Hey folks. WordPress 3.4 "Green" just dropped. I know a lot of folks worry about updating so I thought I would write up a post about this. Point of clarification: this post is mostly about how WordPress 3.4 works with Genesis 1.8.1, for other themes and plugins see if their authors and fans have said anything. I maintain this site as well as a … [Read more...]

Must Have Plugins are a Myth

Must Have Plugins are a Myth

I can't begin to even guess how many times I've been asked "what are the must have plugins?" I've been asked by clients, in the forums, in comments, and in more direct contacts. Most often it is when I've been hired to optimize a site and tell the client "you need to disable as many plugins as possible." I have been asked to optimize sites with … [Read more...]

Time to Leave Childish Things Behind

Time to Leave Childish Things Behind

I make no secret of my religious beliefs; however, I do try to keep my religious convictions on my personal blog, My Experiences as .... That said, there is a very familiar passage in the Bible, it has been quoted in many Hollywood movies, so I'm sure it is ok to use in this context. When I was a child, I talked like a child, I thought like a … [Read more...]

StudioPress Is

The folks at CopyBlogger just released a new video showing the future of StudioPress. It features some important details from the new Agency theme. Check it out and if you haven't already picked it up, go buy Genesis. … [Read more...]